Frequently Asked Questions

Creating an Account

Sign up for an account on our Signup Page. You can sign up with your Facebook or email address. You will then be able to personalize your account by uploading a profile picture and filling in any information you would like other From The People users to know about you. After signing up, you will not immediately have the ability to post items to sell. To begin selling items you will need to follow the steps of our verification process, which is outlined in the FAQ section below.

Yes! From The People encourages both Natives and non-Natives alike to sign up for an account with us. Non-Natives can directly support Indigenous artists and businesses by buying their goods. This is a form of allyship with Indigenous peoples.

We do ask that our non-Native customers refrain from buying or requesting to buy items like ceremonial plants (sage, sweetgrass, etc.) or traditional clothing (ribbon skirts, Powwow regalia, etc). These types of items have special purposes within our communities.

How To Become a Seller

Before you can begin selling you will first need to create an account with From The People and complete the following steps to become a seller.

1. After creating an account, send us an email through our Contact Page. with a message about yourself, your tribal affiliation and the types of products you plan on selling.
2. You will receive an email shortly after applying for Seller status. If you do not see our reply email, be sure to check your spam or junk folders!
3. This email will be accompanied by a standard vendor contract about the Indian Arts and Crafts Act for you to agree to. From The People requires all vendors to be compliant with the Act. More information regarding the importance of the Indian Arts and Crafts Act can be found in this brochure.
4. If you plan on selling items that are marketed as Native American and/or American Indian, made you will need to provide us with verification that your products were made by Tribal Members or by a Certified Indian Artisan. This can be accomplished by sending us any document proving your tribal enrollment status, such as your tribal ID or certificate of Indian blood (C.I.B), through our secure file transfer service. We will provide a link for you to upload your files to.

From The People requires all vendors to be compliant with the Indian Arts and Crafts Act of 1990 (P.L. 101-644), a truth-in-advertising law which prohibits misrepresentation in marketing American Indian or Alaska Native arts and crafts products within the United States. It is illegal to offer or display for sale, or sell any art or craft product in a manner that falsely suggests it is Indian produced, an Indian product, or the product of a particular Indian or Indian Tribe or Indian arts and crafts organization, resident within the United States. To ensure our vendors are compliant with the Indian Arts and Crafts Act (P.L. 101-644), From The People must verify our vendors tribal enrollment status. If any vendor on our site is found to have falsified their credentials or falsely claim their products are “American Indian made,” From The People is obligated to report them to the Indian Arts and Crafts Board. For a first time violation of the Act, an individual can face civil or criminal penalties up to a $250,000 fine or a 5-year prison term, or both. To learn more about the Indian Arts and Crafts Act and compliance, visit here and here.

Yes of course! But there are requirements for your postings that you must meet in order to sell. You may not describe any of your items as being “Indian Made”, “Native American Made” or affiliated with any federally or state recognized tribe. You may not have the names of any federally or state recognized tribe in your item descriptions or account Bio. If you are First Nations or part of a Indigenous group outside of the U.S., then you can list your tribal or group affiliation but please include your country of origin. For example, if you are enrolled in a Canadian Cree tribe, you would list your tribal affiliation as “Cree (Canada)”.

Press the “Post A New Listing" link at the top of the website to begin listing your items. If you are not verified yet, you need to contact the From The People Admin team through our Contact Page Once you’re verified, posting a listings is super quick and easy and you can always conact us if you run into problems. Make sure to post great pics!

Types of Accounts

From The People now offers a range of accounts for our users. We have Verified Seller Accounts, Premium Accounts, Non-Profit Accounts, and Ad Accounts.

Verified Seller Accounts are sellers that have had their tribal enrollment verified by the From The People Team. Verified Sellers can post up to 30 listings for free. Verified Accounts have this symbol on all of their listings and profile images to denote their verified status:

Premium Accounts are used by Native/Indigenous owned businesses that have their own websites but would still like to post their items on our Marketplace. All transactions for their items would take place on their website. Premium Accounts also gain access to our Map and may post their physical location if they would like. Premium Accounts are denoted with this tag on their listings: Premium

Non-Profit Accounts are used by Indigenous Non-Profits that would like to post about their causes on our Marketplace. From The People believes in raising awareness and support for issues facing Indigenous People's and giving Non-Profits space on our platform is one way we can facillitate that mission. Non-Profit Accounts can post their physical location on our Map and are denoted with this tag on their listings: Nonprofit

Ad Accounts are used by businesses and groups that would like to advertise on our Marketplace. Listings and posts made by ad accounts are denoted with this tag: Ad

Send us an email through our Contact Page to get the verification process started. You will need to provide us with verification that your products were made by Tribal Members or by a Certified Indian Artisan. This can be accomplished by sending us any document proving your tribal enrollment status, such as your tribal ID or certificate of Indian blood (C.I.B), through our secure file transfer service. We will provide a link for you to upload your files to.

To get a Premium Account, you will either need a physical business location or a website that users can buy your items from. Email us an email through our Contact Page with information about your business and why you would like to have a Premium Account, and include either your physical business address or your website.

Premium Accounts are only accessible through a paid subscription, but we do offer a 1 week free trial for all new subscriptions. Users can choose from three plans:

Map Only Plan - $5.99/month
Gain access to our Native Businesses Map. You can show the physical location of your business and gain new customers from our Indigenous Marketplace and Community. Your listing on our Map will have links to your website and directions to your business address. This plan is perfect for those Native/Indigenous Owned businesses that provide services instead of physical goods.

Artisan Plan - $9.99/month
Post up to 10 listings on our Indigenous Marketplace and also get all of the other features included in the Map Only Plan. You will have the Premium Sellers badge on all your listings and can add links to your website to showcase your products. All transactions for your products will take place on your website.

Trader Plan - $18.99/month
Post up to 20 listings on our Indigenous Marketplace, get placed on the "Featured Partners" Section  of our Landing Page and also get all of the other features included in the Artisan Plan.

For a Non-Profit Account, you simply need a Non-Profit! Send us an email through our Contact Page with information about your Non-Profit and how you are helping Indigenous peoples.

There are no specific requirements for an Ad Account. Send us an email through our Contact Page  to inquire about our rates. Please include some information on your company, and what you would like to advertise on our site.

Indigenous Allyship

Cultural appreciation takes place when a person genuinely seeks to gain a deeper understanding of a culture by actively listening and learning from the people of that culture, but it does not stop there. There are many ways to interact with Indigenous cultures that honor their people and traditions. Cultural appreciation often places non-Natives in the role of a student as there is so much to learn about Indigenous cultures. In the U.S. alone there are 573 federally recognized tribes; a fact you may have learned about the Tlingit tribe in Alaska will not apply to the Juristac tribe (who are still seeking federal recognition) in California and so on. Especially, as the American and Canadian education systems have purposefully excluded Native histories and perspectives, it is best to approach Indigenous cultures as an eager learner and avid listener. It is important to remember that cultural appreciation begins with education!

ACTIVISM is the main form of cultural appreciation! Native peoples have a rich history of culture, heritage, and tradition that needs protecting and preserving. It is easy to see something so beautiful like our traditional regalia and headdresses and want it for yourself (cultural appropriation), but as a non-Native ally it is imperative you support your local and national Indigenous movements that help us continue our way of life. We encourage you to spotlight and uplift Native voices. If you would like some help getting started here are some additional materials: Stand With Mauna KeaHelp Tribes Gain Federal RecognitionMissing and Murdered Indigenous Women (MMIW).

Cultural appropriation takes place when a person learns of an aspect of another culture and then exploits that knowledge for their own benefit. Our traditional Native art, regalia, and jewelry are extremely beautiful, but are not to be replicated by non-Natives seeking to profit off of them. In doing so, non-Natives often recreate or use sacred religious objects like dream-catchers and sage with little to no knowledge of their significance. Even when non-Natives take the time to learn the cultural significance of these objects, they must also remember to educate themselves on the recent historical contexts surrounding these items and practices. Quick History: Native Americans were prohibited from practicing their traditional religions until 1978 with the passage of the Indian Freedom of Religion Act. For the many Natives who lived through this time and were denied the right to practice their religion under penalty of death, it is understandably difficult for them to now watch large non-Native-owned corporations profit off of commoditized versions of their spiritual practices. It is a blatant double standard rooted in racism, colonialism, and oppression. The only reason companies like Urban Outfitters face backlash for selling dream-catchers is thanks to Native activism and allyship! Please keep up the good work.

From The People makes cultural appreciation accessible to non-Native allies by providing a platform where they can directly support Native artists and contribute to their livelihood. By purchasing Native-made art, you are partaking in cultural appreciation by promoting the continued practice of traditional Native crafts.

We try to create innovative ways to support Indigenous Peoples with our Map and Native Lands filter. By using these features on our website, users can support the Indigenous artists and businesses that are from the land that they are currently occupying.

Native Lands Integration

The Native Land filter is used on our Map Page and Search Page. The filter takes the user's location (or any given location) and finds which Indigenous lands the user is on. The Indigenous groups connected to that specific location are returned to the user and may be used to filter Map and Search listings. Users are then able to support the Indigenous artists and businesses that are from the land that they are currently occupying.

The results that the filter returns to the user are not exhaustive and may have some errors. Perfectly catagloging the territories of all Indigenous groups is impossible. We rely on the work done by Native Land Digital. We encourage all of our users to visit their website and learn more about their work. Territories may be mislabeld, or Indigenous groups may be excluded, and in those cases we are deeply sorry and ask that you let us know or contact Native Lands Digital to try to rectify the situation.

Tribal land data comes from Native Land Digital.

Native Land Digital is an Indigenous led Canadian not-for-profit organization. We encourage all of our users and customers to check out their website and contribute if possible. We think their work is an innovative way to highlight the effects of colonialism while increasing the representation of Indigenous people's through technology.

If you have a Verified or Premium account then you will see these in your profile settings. The information you enter into these two fields is used differently. The 'Your Tribe' field is used to display what you'd like your tribal affiliation to be displayed as to other users. The 'Native Lands' field is used in our Native Lands filter on our Map and Search pages.

The reason we split these up is because the data we use in the Native Lands filter is not perfect. For example, Pueblos are treated as one group in the Native Lands data but if you're from Acoma Pueblo, you may like to display that on your profile instead. So you would enter "Acoma Pueblo" in the "Your tribe" field and select "Pueblos" in the Native Land Integration field.

Marketplace Rules

Verified Sellers can participate in our Barter System. Participating is entirely optional!  Verified Sellers who would like to participate in bartering can list the items they are interested in, on every listing that they post. Other Verified Sellers can then see on the listing what items the listing author is interested in. All trade offers can be sent with the Contact link under the Author's name at the top of the listing. The two parties can then message about shipping and other details.

The Barter System requires a high amount of trust in our Sellers to complete trades. If someone is abusing the Barter System you can contact us through our Contact Page and we will investigate.

If you suspect a seller has misrepresented themselves in regards to Native American heritage or falsely suggests their product is Indian produced, an Indian product, or the product of a particular Indian or Indian tribe or Indian arts and crafts organization, please send us an email through our Contact Page . We will investigate all allegations and contact the appropriate authorities. For a first time violation of the Act, an individual can face civil or criminal penalties up to a $250,000 fine or a 5-year prison term, or both. To learn more about the Indian Arts and Crafts Act and compliance, visit here and here.

The following list includes products vendors are prohibited from selling on our site: Firearms, Explosives, Drugs, any Illegal products within the U.S. or elsewhere, Meat Products, Eagle Feathers, Products with Hate Speech and/or Indigenous Slurs. This list is not exhaustive, and From The People reserves the right to add any product category to the Prohibited Items list in the future. If your account is found to be selling any prohibited items, we will immediately close your account with us and contact the appropriate authorities.

Payment Process and Fees

From The People only charges a one time payment processing fee when a transaction is made. This goes to supporting the website and the services we offer. The payment processing fee is 6% of the total cost of the transaction (base price + shipping fee) and comes out of the payment the seller receives from the transaction.

Transaction Example
Item base price: $25.00.
Shipping fee: $4.99.
Total charged to buyer: $29.99.
Our 6% fee on the total cost: $29.99 * 6% = $1.80.
The seller's payment: $29.99 - $1.80 = $28.19.

We do charge a monthly subscription for Premium Accounts and you can find more information on Premium Accounts above. Premium Account users gain access to our exclusive website features and do not go through our transaction process.

Buyers must use a credit/debit card to make a purchase. After payment, the seller needs to accept the transaction for the payment to be transferred. If the seller does not accept the transaction within 24 hours, the transaction is canceled and no money is transferred. Once the transaction is accepted by the seller, the money begins transferring to the seller's bank account. During the entire process, both users can message each other through the website to agree on details, including shipping. The review process begins three days after the seller accepts the transaction. Both users can then review each other! Discussions between buyers and sellers can be found in the Inbox section of your account.

In case you need a refund for any reason, please send us an email through our Contact Page and describe the situation. The refund request needs to be made within 72 hours from the item being received by the buyer. To resolve a refund dispute, involvement from admins is required. The admins will investigate the matter and be in contact with both parties to determine if a refund is required.

Currently users only have one payment option (Stripe) when buying items on From The People, but we are looking into adding more options. Buyers simply need to enter their credit card details to begin a purchase. Stripe secures and encrypts your sensitive information and processes the transaction.

Have questions not answered here?

Email us!